It Helpdesk Manager

Acumed LLC

Hillsboro, OR, United States
Not specified
Lead global service desk operations
Manage microsoft 365 ecosystem adoption
Own itil-aligned service management processes
Acumed LLC is seeking an IT Helpdesk Manager to lead IT operations across global offices, ensuring high-quality end-user support and operational excellence. The ideal candidate will have extensive IT operations leadership experience, particularly with Microsoft 365 tools, and will be responsible for managing service desk resources and improving user experiences

Job Summary

  • The IT Helpdesk Manager leads day-to-day IT operations across global offices to ensure reliable, secure, and high-quality end-user support.
  • This role is responsible for driving the adoption and effective use of the Microsoft 365 ecosystem, including Copilot, Teams, and Power BI.
  • Candidates will manage internal and external service desk resources while partnering closely with network and infrastructure teams to support on-prem and cloud environments.

Matching Summary

Match Score: 85

Acumed LLC is seeking an IT Helpdesk Manager to lead IT operations across global offices, ensuring high-quality end-user support and operational excellence. The ideal candidate will have extensive IT operations leadership experience, particularly with Microsoft 365 tools, and will be responsible for managing service desk resources and improving user experiences.

Skills & Requirements

Must-have

  • Lead global service desk operations
  • Manage Microsoft 365 ecosystem adoption
  • Own ITIL-aligned service management processes
  • Oversee endpoint asset lifecycle management
  • Develop IT policies and standards

Nice-to-have

  • Strong leadership and mentorship skills
  • Customer-focused service culture mindset
  • Experience with disaster recovery planning
  • Ability to drive process automation
  • Excellent communication and problem-solving

Key Requirements

  • Bachelor's degree in Computer Science or related field
  • 7-10 years of IT experience
  • 5+ years in IT operations leadership roles
  • Strong knowledge of ITIL practices and networking
  • Experience leading service desk teams

Work Rights

Not specified

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