Senior Manager, Enterprise & Strategic Support

Checkr

Denver, Colorado, United States
Base: $141,000 - $176,000 usd (denver, co); bonus/...
On-site
5+ years customer support leadership experience
3+ years enterprise b2b saas support
Direct management of 10-20+ support professionals
This role owns the support experience for Checkr's enterprise customers, driving exceptional service delivery and building scalable support programs

Job Summary

  • This role owns the support experience for Checkr's enterprise customers, driving exceptional service delivery and building scalable support programs.
  • The ideal candidate will lead a team of specialists to handle complex technical inquiries, manage high-stakes escalations, and proactively improve the customer experience.
  • Checkr offers competitive compensation, unlimited PTO, 100% medical/dental/vision coverage, and a learning and development allowance.

Matching Summary

This role owns the support experience for Checkr's enterprise customers, driving exceptional service delivery and building scalable support programs.

Salary

Base: $141,000 - $176,000 USD (Denver, CO); Bonus/Equity: Not specified; Benefits: Competitive compensation, unlimited PTO, 100% medical/dental/vision, wellness stipend

Skills & Requirements

Must-have

  • 5+ years customer support leadership experience
  • 3+ years enterprise B2B SaaS support
  • Direct management of 10-20+ support professionals
  • Experience managing complex technical escalations
  • Proven track record in premium support programs

Nice-to-have

  • Experience in HR tech or compliance industries
  • Background screening industry knowledge
  • AI integration in support environments
  • Strong bias for action and resilience
  • Cross-functional partnership with Sales and Product

Key Requirements

  • 5+ years in customer support leadership roles
  • 3+ years focused on enterprise B2B customers
  • Direct management experience leading teams of 10-20+
  • Enterprise B2B SaaS experience with complex technical products
  • Experience in HR tech, compliance, or background screening preferred

Work Rights

Not specified

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