Great American Insurance Group is seeking a Senior Customer Service Representative for their Claims Support Services team in Cincinnati, OH. The role involves engaging with customers via phone to handle initial claims intake and provide support across various claims departments, with a hybrid work schedule available after training
Job Summary
This role supports hundreds of Claim Professionals by handling First Notice of Loss intake and resolving complex customer complaints across various insurance lines.
The position offers a hybrid work schedule with four days in the downtown Cincinnati office and one day remote after initial training.
Full-time employees receive competitive benefits including medical, dental, vision, parental leave, tuition reimbursement, and a 401(k) plan with company match.
Matching Summary
Match Score: 85
Great American Insurance Group is seeking a Senior Customer Service Representative for their Claims Support Services team in Cincinnati, OH. The role involves engaging with customers via phone to handle initial claims intake and provide support across various claims departments, with a hybrid work schedule available after training.
Salary
Not specified; varies by role, level, and location
Skills & Requirements
Must-have
Phone-based customer service experience
Fast-paced environment adaptability
Microsoft Office proficiency
Nice-to-have
Call center experience preferred
Strong interpersonal communication skills
Ability to network across divisions
Key Requirements
High School Diploma or equivalent
1 to 3 years of related customer service experience