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The Connect and Assure Specialist role at nbn involves managing business customer orders and incidents related to telecommunications services, focusing on delivering exceptional customer experiences. The position requires strong technical knowledge and case management skills, with a commitment to inclusivity and flexible working arrangements.
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Job Summary
The role involves end-to-end ownership and technical case management of business customer orders and incidents to ensure efficient outcomes.
Candidates must possess strong technical knowledge of telecommunications technologies including FTTN, FTTC, FTTP, and HFC with Tier 2 troubleshooting capabilities.
The position offers flexible working arrangements, equal employment opportunities, and a commitment to building Australia's digital future.
Matching Summary
Match Score: 75
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The Connect and Assure Specialist role at nbn involves managing business customer orders and incidents related to telecommunications services, focusing on delivering exceptional customer experiences. The position requires strong technical knowledge and case management skills, with a commitment to inclusivity and flexible working arrangements.
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Skills & Requirements
Must-have
Technical knowledge of FTTN/B, FTTC, FTTP, HFC
Tier 2 troubleshooting capability
Case or account management experience
Experience supporting business customers
Operational environment background
Nice-to-have
Excellent communication skills
Stakeholder engagement abilities
Customer empathy and organizational skills
Sound decision-making within processes
Continuous improvement mindset
Key Requirements
Full working rights in Australia required
Permanent position with rostered shifts between 7:00 AM and 7:00 PM