Lifenet Health Careers - Supervisor, Customer Experience Operations, 11:15 A.m. – 8:00 P.m. (et)

Lifenet Health

Virginia Beach, VA, US
$57,363 to $76,484 annually; not specified; not sp...
On-site
Customer service experience
Call center environment
Supervising staff
The Supervisor, Customer Experience Operations supervises the daily activities of the personnel assigned to the department to ensure that our external and internal customers receive effective, efficient service through our best practices and adherence to company policies and AATB guidelines

Job Summary

  • The Supervisor, Customer Experience Operations supervises the daily activities of the personnel assigned to the department to ensure that our external and internal customers receive effective, efficient service through our best practices and adherence to company policies and AATB guidelines.
  • LifeNet Health offers a comprehensive total rewards package including affordable medical, dental, and vision coverage, profit sharing, and a 403(b) retirement plan.
  • You'll be part of a mission-driven community dedicated to making a global impact through regenerative medicine, valuing authenticity, collaboration, and the drive to make a difference.

Matching Summary

The Supervisor, Customer Experience Operations supervises the daily activities of the personnel assigned to the department to ensure that our external and internal customers receive effective, efficient service through our best practices and adherence to company policies and AATB guidelines.

Salary

$57,363 to $76,484 annually; Not specified; Not specified

Skills & Requirements

Must-have

  • customer service experience
  • call center environment
  • supervising staff
  • Microsoft Suite proficiency
  • excellent verbal and written communication
  • time management and prioritization

Nice-to-have

  • drive customer retention
  • support company goals
  • regenerative medicine community
  • collaboration and authenticity

Key Requirements

  • High school diploma or GED
  • Three (3) years of customer service experience
  • One (1) year of supervising staff experience
  • Bachelor’s degree in Business or related field
  • Three (3) years of medical device or call center experience
  • SAP or ERM system experience

Work Rights

Not specified

Tailored Resume

Cover Letter