Tech Service Desk Agent - Salt Lake City

unistrasi.it

Salt Lake City, UT, US
Base: $19.48 hourly; bonus/equity: not specified; ...
Onsite
Support hardware and software issues
Handle client and cots applications
Network and user administration support
Answers moderately complex questions, following guidelines and using judgment based on experience with related incidents and service requests

Job Summary

  • Answers moderately complex questions, following guidelines and using judgment based on experience with related incidents and service requests.
  • Requests handled include support of hardware, software, client and COTS applications as well as network and user administration.
  • Escalates complex problems to other resolver teams or vendors.

Matching Summary

Answers moderately complex questions, following guidelines and using judgment based on experience with related incidents and service requests.

Salary

Base: $19.48 hourly; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Support hardware and software issues
  • Handle client and COTS applications
  • Network and user administration support
  • Escalate complex problems
  • Problem solving and analytical skills
  • Onsite work 3 days a week

Nice-to-have

  • Support L1 agents
  • Follow guidelines and use judgment
  • Work in a diverse and inclusive environment

Key Requirements

  • High School Diploma or GED
  • May require technical certification or Associate Degree
  • 1-2 years experience in area of responsibility
  • Willingness to commute 3 days a week onsite
  • Eligibility for U.S. export control authorizations

Work Rights

Eligible for U.S. export control authorizations

Tailored Resume

Cover Letter