Customer Experience Associate

Marsh & McLennan Companies Inc

Base: $34,100 to $58,200; bonus/equity: performanc...
Hybrid
High school diploma or ged required
1-3 years customer service experience preferred
Hawaii state property & casualty solicitor's license preferred
The role serves as the primary point of contact for customers, resolving inquiries and issues promptly via phone, email, or in person

Job Summary

  • The role serves as the primary point of contact for customers, resolving inquiries and issues promptly via phone, email, or in person.
  • Employees are responsible for processing billing issues, issuing auto ID cards, handling cancellation requests, and assisting with claim intake and follow-up.
  • The position offers a competitive total rewards package including health benefits, tuition assistance, 401K savings, and performance-based incentives.

Matching Summary

The role serves as the primary point of contact for customers, resolving inquiries and issues promptly via phone, email, or in person.

Salary

Base: $34,100 to $58,200; Bonus/Equity: Performance-based incentives eligible; Benefits: Health, welfare, tuition assistance, 401K, EAP

Skills & Requirements

Must-have

  • High school diploma or GED required
  • 1-3 years customer service experience preferred
  • Hawaii State Property & Casualty Solicitor's License preferred
  • Type 35 wpm typing speed required
  • 10-key by touch proficiency required
  • Weekend and flexible hours availability required

Nice-to-have

  • Positive service-oriented attitude
  • Basic knowledge in P&C Insurance
  • Ability to work independently in fast-paced environment
  • Experience with Microsoft Office Suite
  • Teamwork and adaptability skills

Key Requirements

  • High school diploma or GED
  • 1-3 years customer service experience
  • Hawaii State Property & Casualty Solicitor's License (preferred)
  • 35 wpm typing speed
  • 10-key by touch
  • Weekend and flexible hours availability

Work Rights

Not specified

Tailored Resume

Cover Letter