Manager Of Technical Services

WEKA

Remote, United States
**
10 years it experience minimum
2 years leading technical services teams
Strong background in storage networking linux public cloud
** WEKA is seeking a Manager of Technical Services to lead a team of Technical Service Engineers, focusing on customer satisfaction and organizational growth through effective leadership and collaboration. The ideal candidate should possess extensive IT experience, particularly in managing high-performance technical support teams, and have a strong customer-centric approach. **

Job Summary

  • This role involves leading a group of highly skilled Technical Service Engineers to build strong customer relationships within the region.
  • The position requires collaborating with senior leadership to shape strategies that drive customer satisfaction and business growth across engineering, product, and sales teams.
  • Candidates must possess a strong technical background in storage, networking, Linux, or public cloud domains to effectively manage escalations and optimize troubleshooting times.

Matching Summary

Match Score: 75

** WEKA is seeking a Manager of Technical Services to lead a team of Technical Service Engineers, focusing on customer satisfaction and organizational growth through effective leadership and collaboration. The ideal candidate should possess extensive IT experience, particularly in managing high-performance technical support teams, and have a strong customer-centric approach. **

Skills & Requirements

Must-have

  • 10 years IT experience minimum
  • 2 years leading technical services teams
  • Strong background in Storage Networking Linux Public cloud

Nice-to-have

  • Startup experience preferred
  • Software product company background
  • Proven ability to recruit top talent

Key Requirements

  • Bachelor's degree in Computer Science or equivalent
  • Minimum 10 years overall IT experience
  • At least 2 years in people management capacity

Work Rights

Not specified

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