Officer Collect Inbound Outbound Rbc

Absa Bank Limited

Service level agreement achievement
Informational support delivery
Adherence to compliance requirements
The role involves delivering day-to-day knowledge work to execute predefined objectives according to standard operating procedures

Job Summary

  • The role involves delivering day-to-day knowledge work to execute predefined objectives according to standard operating procedures.
  • Employees must achieve contracted service level agreements by providing informational support to cardholders, branches, and merchants.
  • The position requires fulfilling all activities in strict adherence to relevant control, compliance requirements, and quality standards.

Matching Summary

The role involves delivering day-to-day knowledge work to execute predefined objectives according to standard operating procedures.

Skills & Requirements

Must-have

  • Service level agreement achievement
  • Informational support delivery
  • Adherence to compliance requirements

Nice-to-have

  • Customer satisfaction focus
  • Service excellence mindset
  • Team collaboration skills

Key Requirements

  • Further Education and Training Certificate (FETC)
  • Business, Commerce and Management Studies qualification

Work Rights

Not specified

Tailored Resume

Cover Letter