Senior Applied AI SA, Applied AI Acceleration Solutions Architecture

Amazon

Seattle, WA, US
Not specified; not specified; not specified
On-site
Amazon connect ai capabilities
Agentic ai implementation
Customer data readiness assessment
This role serves as the technical bridge between Amazon Connect customers and service teams to accelerate the adoption of next-generation AI-powered contact center capabilities

Job Summary

  • This role serves as the technical bridge between Amazon Connect customers and service teams to accelerate the adoption of next-generation AI-powered contact center capabilities.
  • The position requires conducting comprehensive data readiness assessments to ensure customer knowledge bases and backend systems are prepared for reliable AI agent tool use.
  • Team members will leverage agentic development environments like Kiro to build serverless integrations and configure Agent-to-Agent communication patterns across enterprise boundaries.

Matching Summary

This role serves as the technical bridge between Amazon Connect customers and service teams to accelerate the adoption of next-generation AI-powered contact center capabilities.

Salary

Not specified; Not specified; Not specified

Skills & Requirements

Must-have

  • Amazon Connect AI capabilities
  • Agentic AI implementation
  • Customer data readiness assessment
  • Serverless integration development
  • RAG-powered agent responses
  • Python and Node.js scripting

Nice-to-have

  • Experience with Kiro IDE
  • Multi-agent workflow design
  • Prompt engineering expertise
  • Customer-obsessed mindset
  • Technical mentorship skills

Key Requirements

  • Hands-on experience with AWS Lambda and API Gateway
  • Proven track record in AI solution architecture
  • Strong background in contact center operations

Work Rights

Not specified

Tailored Resume

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