Quality Operations Director, Trust, Safety & Support

Epic Games

Cary, United States
On-site
Qa frameworks and methodologies
Audit moderation enforcement
Ml model performance auditing
Epic Games is seeking a Quality Operations Director for their Trust, Safety & Support team, responsible for ensuring high standards in moderation and support workflows. The ideal candidate will have extensive experience in quality assurance within the tech or gaming sector, with a strong focus on auditing and data analysis

Job Summary

  • Lead a quality assurance function responsible for auditing moderation enforcement decisions, player support workflows and machine learning model performance.
  • Identify gaps and opportunities in moderation and player support workflows, recommending improvements through automation, training enhancements, and new processes.
  • Partner cross-functionally with knowledge management, operations, data science, policy, and product to create robust calibration processes.

Matching Summary

Match Score: 85

Epic Games is seeking a Quality Operations Director for their Trust, Safety & Support team, responsible for ensuring high standards in moderation and support workflows. The ideal candidate will have extensive experience in quality assurance within the tech or gaming sector, with a strong focus on auditing and data analysis.

Skills & Requirements

Must-have

  • QA frameworks and methodologies
  • Audit moderation enforcement
  • ML model performance auditing
  • Cross-functional partnership
  • Vendor performance evaluation

Nice-to-have

  • Culture of operational excellence
  • Innovation in risk mitigation
  • Adaptability to sensitive content

Key Requirements

  • 7+ years in trust & safety or support QA
  • 5+ years in a leadership role
  • Experience auditing ML models
  • Experience with classifier evaluation concepts
  • Familiarity with regulatory frameworks

Work Rights

Not specified

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