The position specializes in enhancing branch customer experience through digital engagement, lobby management, transactional processing, and retail servicing interactions
Job Summary
The position specializes in enhancing branch customer experience through digital engagement, lobby management, transactional processing, and retail servicing interactions.
The jobholder is responsible for providing exceptional service to branch customers, resolving routine problems timely, and promoting an environment that supports belonging and reflects the M&T Bank brand.
The role requires adherence to compliance and operational risk controls, managing preventable losses, and reducing fraudulent activity while completing branch operational activities.
Matching Summary
The position specializes in enhancing branch customer experience through digital engagement, lobby management, transactional processing, and retail servicing interactions.
Salary
Base: $19.00 - $28.84 Hourly (USD); Bonus/Equity: Not specified; Benefits: Not specified
Skills & Requirements
Must-have
customer service standards adherence
digital engagement and demonstrations
lobby management and customer greeting
accurate transaction processing
compliance with AML/BSA/KYC policies
operational risk controls adherence
Nice-to-have
empathy and customer centricity
flexibility and adaptability
digital fluency
entrepreneurial spirit
critical thinking
bilingual skills based on branch needs
Key Requirements
High school diploma or equivalent (GED)
Minimum 6 months customer service experience
Experience with data entry and/or cash handling
Proven verbal and interpersonal communication skills