Support Technician L1

Team Schein UK

**
1 year experience in helpdesk support
Knowledge of windows and office
Ability to handle customer inquiries
** The Support Technician L1 position at Team Schein UK involves providing first-level technical support to users, primarily through phone communication. The role requires managing queries, troubleshooting issues, and ensuring a customer-oriented approach while escalating more complex cases to higher support levels. **

Job Summary

  • The role focuses on providing first-level support to users.
  • Responsibilities include managing inquiries and incidents effectively.
  • The position emphasizes customer-oriented communication and collaboration.

Matching Summary

Match Score: 75

** The Support Technician L1 position at Team Schein UK involves providing first-level technical support to users, primarily through phone communication. The role requires managing queries, troubleshooting issues, and ensuring a customer-oriented approach while escalating more complex cases to higher support levels. **

Skills & Requirements

Must-have

  • 1 year experience in helpdesk support
  • Knowledge of Windows and Office
  • Ability to handle customer inquiries

Nice-to-have

  • Technical English knowledge
  • Experience in call center environments
  • Knowledge of dental sector

Key Requirements

  • Experience in similar support roles
  • Proactive attitude and communication skills

Work Rights

Not specified

Tailored Resume

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