Customer Relationship Specialist - New Farm

Bank of Queensland

New Farm, AU
Exceptional customer service
Identifying and responding to financial needs
Engaging customers in meaningful conversations
As a Customer Relationship Specialist, you will be the welcoming face of BOQ in our New Farm branch, delivering exceptional service by identifying and responding to customers’ financial needs

Job Summary

  • As a Customer Relationship Specialist, you will be the welcoming face of BOQ in our New Farm branch, delivering exceptional service by identifying and responding to customers’ financial needs.
  • Your day-to-day will involve engaging customers in meaningful conversations to uncover their current and future goals, then matching them with the right banking solutions.
  • BOQ Group is a truly unique group of challenger brands with a purpose – to provide a genuine alternative to Australian financial services for customers and employees.

Matching Summary

As a Customer Relationship Specialist, you will be the welcoming face of BOQ in our New Farm branch, delivering exceptional service by identifying and responding to customers’ financial needs.

Skills & Requirements

Must-have

  • Exceptional customer service
  • Identifying and responding to financial needs
  • Engaging customers in meaningful conversations
  • Managing loan maintenance requests
  • Maintaining regular customer contact
  • Championing digital banking tools

Nice-to-have

  • Genuine passion for helping people
  • Solutions-focused mindset
  • Can-do attitude
  • Collaborative spirit
  • Drive to go above and beyond

Key Requirements

  • Previous customer service experience
  • Ideally within banking or financial services
  • Exposure to consumer lending is a plus
  • Attention to detail
  • Ability to navigate financial systems

Work Rights

Not specified

Tailored Resume

Cover Letter