Customer Success Manager (sea & Anz)

RELX (LexisNexis)

Multiple Locations
Driving customer engagement
Onboarding and retention strategies
Data-driven insights
The Customer Success Manager is accountable for ensuring customers realize maximum value from the full Elsevier product portfolio

Job Summary

  • The Customer Success Manager is accountable for ensuring customers realize maximum value from the full Elsevier product portfolio.
  • The role involves driving adoption, engagement, retention, and measurable outcomes to support renewal success.
  • Elsevier promotes a healthy work/life balance and offers numerous wellbeing initiatives and flexible working arrangements.

Matching Summary

The Customer Success Manager is accountable for ensuring customers realize maximum value from the full Elsevier product portfolio.

Skills & Requirements

Must-have

  • Driving customer engagement
  • Onboarding and retention strategies
  • Data-driven insights

Nice-to-have

  • Excellent communication skills
  • Proactive and organized
  • Collaboration with cross-functional teams

Key Requirements

  • Knowledge of Elsevier’s products
  • Strong understanding of subscription lifecycle
  • Experience in related industries

Work Rights

Not specified

Tailored Resume

Cover Letter