Capital One is seeking a Principal Associate - Content Strategist Lead to join their fully remote team, focusing on enhancing content strategies for customer service agents. The ideal candidate will demonstrate leadership, possess writing expertise, and advocate for user experience while leveraging data to improve content solutions
Job Summary
The role involves leading a team of content strategists to redesign how the company researches, creates, and manages content for customer service agents.
Candidates must demonstrate strong coaching abilities to develop their team while ensuring all content adheres to compliance requirements and governance standards.
This position offers a competitive salary range of $98,900 to $112,900 annually depending on the specific location.
Matching Summary
Match Score: 85
Capital One is seeking a Principal Associate - Content Strategist Lead to join their fully remote team, focusing on enhancing content strategies for customer service agents. The ideal candidate will demonstrate leadership, possess writing expertise, and advocate for user experience while leveraging data to improve content solutions.
Salary
Base: $98,900 - $112,900; Bonus/Equity: Performance based incentive compensation possible; Benefits: Comprehensive health, financial, and well-being benefits
Skills & Requirements
Must-have
3+ years writing experience in content strategy
2+ years people leadership experience
Secure home office with high-speed internet
Live within 100 miles of designated US zip codes
Ability to write simple human-centric content
Nice-to-have
Experience with digital product UX research
Strong influencing and stakeholder management skills
Growth mindset and passion for continuous improvement