Team Leader Service Administration (all Genders)

Mt

**
Lead service administration team
Manage complaint processing
Handle email correspondence
** The job posting is for a Team Leader in Service Administration at Mt, responsible for leading a team that handles complaint processing and administrative tasks. The role requires a blend of leadership skills and hands-on management to ensure quality and efficiency in service delivery. **

Job Summary

  • This role blends inspiring leadership with hands-on management of essential service administration tasks, such as complaint processing and email handling.
  • The Team Leader not only plans and organizes the daily workload but also conducts regular meetings with units to swiftly address issues and meet their needs effectively.
  • Your responsibilities: Lead a service administration team of 10+ direct reports responsible for one of the process areas.

Matching Summary

Match Score: 75

** The job posting is for a Team Leader in Service Administration at Mt, responsible for leading a team that handles complaint processing and administrative tasks. The role requires a blend of leadership skills and hands-on management to ensure quality and efficiency in service delivery. **

Skills & Requirements

Must-have

  • Lead service administration team
  • Manage complaint processing
  • Handle email correspondence
  • Monitor team performance
  • Ensure task quality and timeliness
  • Build stakeholder relationships

Nice-to-have

  • Inspiring leadership style
  • Proactive problem solving
  • Develop team members

Key Requirements

  • 10+ direct reports
  • Hire, train, motivate, and develop team members
  • Set goals, measure and document performance
  • Create and maintain process documentation
  • Prepare statistics and reports

Work Rights

Not specified

Tailored Resume

Cover Letter