Customer Experience Specialist

MillerKnoll

Not specified; not specified; not specified
6-7 years customer service experience
Contract furniture industry knowledge
Project management for complex accounts
The role involves cultivating long-term partnerships with key accounts and managing the full lifecycle of dealer and direct contract business activities

Job Summary

  • The role involves cultivating long-term partnerships with key accounts and managing the full lifecycle of dealer and direct contract business activities.
  • Candidates will act as a project liaison between customers, dealers, and internal operations to ensure compliance and timely delivery.
  • MillerKnoll is committed to design for the good of humankind and supports causes that build a sustainable, equitable, and beautiful future.

Matching Summary

The role involves cultivating long-term partnerships with key accounts and managing the full lifecycle of dealer and direct contract business activities.

Salary

Not specified; Not specified; Not specified

Skills & Requirements

Must-have

  • 6-7 years customer service experience
  • Contract furniture industry knowledge
  • Project management for complex accounts
  • Cross-functional collaboration skills
  • Data analysis and reporting capabilities

Nice-to-have

  • Strong negotiation and conflict resolution
  • Experience with ISO work instructions
  • Ability to lead continuous improvement teams
  • Travel availability for training initiatives
  • Mentoring and coaching abilities

Key Requirements

  • Bachelor's degree or equivalent experience
  • 6-7 years in customer service or sales
  • Experience in manufacturing or service industry
  • Understanding of market and distribution channels

Work Rights

Not specified

Tailored Resume

Cover Letter