Night Porter - Hotel Guest Service Assistant

Sofitel Sydney Wentworth

Crewe, United Kingdom
Base: £26,517 annually (£12.70 ph); bonus/equity: ...
On-site
Guest arrivals and departures assistance
Overnight hotel security checks
Front office operations management
You’ll be the main point of contact for late-arriving guests and early departures, ensuring a friendly welcome and smooth check-in and check-out processes

Job Summary

  • You’ll be the main point of contact for late-arriving guests and early departures, ensuring a friendly welcome and smooth check-in and check-out processes.
  • The role involves maintaining a comfortable and secure environment overnight while supporting front office operations and assisting with various hotel tasks.
  • Employees benefit from a competitive salary, free onsite parking, a day off on their birthday, workplace pension, sick pay, cycle-to-work scheme, employee discounts, and wellbeing perks.

Matching Summary

You’ll be the main point of contact for late-arriving guests and early departures, ensuring a friendly welcome and smooth check-in and check-out processes.

Salary

Base: £26,517 annually (£12.70 per hour); Bonus/Equity: Not specified; Benefits: Free onsite parking, birthday day off, workplace pension, sick pay, cycle-to-work scheme, employee discounts

Skills & Requirements

Must-have

  • Guest arrivals and departures assistance
  • Overnight hotel security checks
  • Front office operations management
  • Cash handling and payment processing
  • Customer service under pressure

Nice-to-have

  • Independent working ability
  • Team collaboration
  • Willingness to learn
  • Professional communication skills
  • Experience in customer-facing roles

Key Requirements

  • Dependable and confident working independently
  • Experience in hotels or customer-facing roles advantageous but not essential

Work Rights

Not specified

Tailored Resume

Cover Letter