Superviseur (f/h) Service Client - Français - Anglais - Marrakech
Concentrix
Marrakech, Morocco
Manage client advisor team
Achieve qualitative and quantitative objectives
Ensure compliance with quality standards
You will be responsible for ensuring the achievement of qualitative and quantitative objectives, as well as ensuring compliance with client and Concentrix quality standards
Job Summary
You will be responsible for ensuring the achievement of qualitative and quantitative objectives, as well as ensuring compliance with client and Concentrix quality standards.
Your mission includes managing and animating a team of customer advisors through coaching, regular individual points, and team meetings, while implementing support plans for low performers.
Concentrix offers opportunities for ethical and equitable career advancement, professional development, attractive remuneration with performance bonuses, and exceptional social benefits including health insurance and complementary retirement.
Matching Summary
You will be responsible for ensuring the achievement of qualitative and quantitative objectives, as well as ensuring compliance with client and Concentrix quality standards.
Skills & Requirements
Must-have
Manage client advisor team
Achieve qualitative and quantitative objectives
Ensure compliance with quality standards
Analyze performance indicators
Manage team administrative tasks
Nice-to-have
Customer satisfaction oriented
Proactive and solution-driven
Strong interpersonal skills
Excellent listening skills
Innovative and collaborative environment
Key Requirements
1 year of experience as a call center manager
Perfect mastery of French and English (written and oral)
Proficiency in office tools (Word, Excel, PowerPoint, Internet)