Senior Representative, Digital Online Solutions

Fairstone Bank

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Social media customer service
Customer correspondence management
User-generated content moderation
** Fairstone Bank is seeking a Senior Representative for Digital Online Solutions to enhance customer engagement through social media. The ideal candidate should be bilingual, possess strong customer service skills, and have a good understanding of social media platforms. The position offers a hybrid work model and various employee benefits. **

Job Summary

  • Fairstone Bank and its family of brands are united in delivering innovative, accessible and reliable financial solutions that enable Canadians to reach their goals.
  • The Senior Social Media Representative is responsible for creating effective communication and relationships between Fairstone and its customers, overseeing customer correspondence and resolving inquiries through social media platforms.
  • Enjoy flexibility with our hybrid work model designed to support your lifestyle, with generous vacation, statutory holidays, and wellness days.

Matching Summary

Match Score: 75

** Fairstone Bank is seeking a Senior Representative for Digital Online Solutions to enhance customer engagement through social media. The ideal candidate should be bilingual, possess strong customer service skills, and have a good understanding of social media platforms. The position offers a hybrid work model and various employee benefits. **

Skills & Requirements

Must-have

  • Social media customer service
  • Customer correspondence management
  • User-generated content moderation
  • Build customer connections
  • Monitor social media analytics

Nice-to-have

  • Award-winning company culture
  • Hybrid work model
  • Prioritize well-being
  • Continuous skill development

Key Requirements

  • High School Diploma or GED or equivalent experience
  • 2 years of customer service experience
  • Bilingual required (50% English and 50% French)
  • Familiarity with business applications of social media platforms
  • Knowledge of Microsoft Office Suite
  • Technological savviness is a must
  • Strong awareness of Company privacy policies

Work Rights

Not specified

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