Service Delivery Manager - ServiceNow

PCCW SOLUTIONS INSYS PTE. LTD.

D19 Serangoon Garden, Hougang, Sengkang, Punggol, 151 LORONG CHUAN NEW TECH PARK 556741
Sgd 9,000 - 12,850 / monthly pm
On-site
Servicenow
PCCW Solutions Insys Pte. Ltd. is seeking a Service Delivery Manager with extensive experience in managing digital workplace services. The ideal candidate will be responsible for ensuring service delivery excellence, stakeholder engagement, and operational efficiency while leveraging tools like ServiceNow

Job Summary

  • Oversee the daily operations of environments, including asset management, incident management, change control, and problem resolution
  • Act as the primary point of contact for clients, addressing their needs, concerns, and requests promptly and professionally
  • Proactively identify issues and work with the respective teams to resolve incidents and perform root cause analysis

Matching Summary

Match Score: 85

PCCW Solutions Insys Pte. Ltd. is seeking a Service Delivery Manager with extensive experience in managing digital workplace services. The ideal candidate will be responsible for ensuring service delivery excellence, stakeholder engagement, and operational efficiency while leveraging tools like ServiceNow.

Salary

SGD 9,000 - 12,850 / Monthly

Skills & Requirements

Must-have

  • ServiceNow

Nice-to-have

  • ITIL Certified
  • Asset Management
  • Point Of Contact For Clients
  • ITIL Process
  • Implementation Of ITIL Procedures
  • Governance
  • Service Delivery Applications
  • Information Technology
  • Computer Science
  • Compliance
  • SLA Management
  • Achieving KPIs
  • Change Control
  • ITIL
  • ITIL Process Implementation
  • Incident Management

Key Requirements

  • Minimum 7 years experience

Work Rights

Tailored Resume

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