Help Desk Technician

D&D Insurance Agency Inc

Urbandale, IA, United States
Fully remote
Troubleshoot windows and macos operating systems
Support microsoft 365 applications
Manage active directory and o365
Serve as an escalation point for Tier 1 support and resolve complex technical issues across Integrity

Job Summary

  • Serve as an escalation point for Tier 1 support and resolve complex technical issues across Integrity.
  • Partner closely with end users, Tier 1 technicians, and senior IT teams to deliver reliable, high-quality support.
  • Integrity offers a rewarding and cutting-edge career in a family-like environment with professional growth opportunities.

Matching Summary

Serve as an escalation point for Tier 1 support and resolve complex technical issues across Integrity.

Skills & Requirements

Must-have

  • Troubleshoot Windows and macOS operating systems
  • Support Microsoft 365 applications
  • Manage Active Directory and O365
  • Configure and deploy hardware
  • Document technical processes and resolutions

Nice-to-have

  • Customer-focused support environment
  • Technical resource and mentor
  • Process improvement and knowledge sharing

Key Requirements

  • 3-5 years of IT support experience
  • Experience supporting onsite and remote employees
  • Experience with ticketing systems and remote tools
  • Bachelor's degree preferred or equivalent experience
  • IT certifications are preferred

Work Rights

Not specified

Tailored Resume

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