As a Customer Success Manager focused on Visible Alpha (VA), you will be responsible for driving user engagement, product adoption, and satisfaction across VA Insights and VA on Pro
Job Summary
As a Customer Success Manager focused on Visible Alpha (VA), you will be responsible for driving user engagement, product adoption, and satisfaction across VA Insights and VA on Pro.
Lead targeted engagement campaigns for VA to increase product usage and deepen adoption and cultivate strong relationships with VA power users and key stakeholders.
Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.
Matching Summary
As a Customer Success Manager focused on Visible Alpha (VA), you will be responsible for driving user engagement, product adoption, and satisfaction across VA Insights and VA on Pro.
Skills & Requirements
Must-have
drive user engagement
product adoption and satisfaction
partner with cross-functional teams
develop platform expertise
articulate integrated value proposition
cultivate strong client relationships
monitor product usage
Nice-to-have
positive proactive attitude
exceptional listening skills
goal and action oriented
consultative sales experience
dealing with challenging situations
curiosity and shared belief
Key Requirements
3-5 years work experience
Bachelor's degree required
Strong MS office skills required
Experience in financial services industry preferred
Experience in sales/account management role preferred