Call Center Agent

603

Mexico City, Mexico
Not specified; not specified; comprehensive total ...
Assisting with claims procedures
Policy status verification inquiries
Processing online policy payments
The Call Center Agent is responsible for providing immediate assistance regarding endorsement procedures, policy status, collections, renewals, and claims follow-up

Job Summary

  • The Call Center Agent is responsible for providing immediate assistance regarding endorsement procedures, policy status, collections, renewals, and claims follow-up.
  • This position is part of the Mexico Contact Center team where agents assist customers before and after a claim occurs during standard business hours.
  • AIG values in-person collaboration as a vital part of its culture and requires team members to be primarily in the office.

Matching Summary

The Call Center Agent is responsible for providing immediate assistance regarding endorsement procedures, policy status, collections, renewals, and claims follow-up.

Salary

Not specified; Not specified; Comprehensive Total Rewards Program including health, wellbeing, financial security, and professional development

Skills & Requirements

Must-have

  • Assisting with claims procedures
  • Policy status verification inquiries
  • Processing online policy payments
  • Guiding customers through renewal process
  • In-office collaboration required

Nice-to-have

  • Strong communication skills
  • Ability to manage risk scenarios
  • Commitment to inclusive culture
  • Professional development mindset
  • Team-oriented approach

Key Requirements

  • Must be available for Monday-Friday shifts
  • Willingness to work primarily in-office
  • No specific degree or certification listed

Work Rights

Not specified

Tailored Resume

Cover Letter