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Pierre Fabre Group is seeking a Global Customer Excellence Lead to drive sales force transformation and optimize HCP engagement through a new CRM project. The ideal candidate will possess extensive experience in marketing and sales, particularly in leading transformation initiatives.
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Job Summary
The Global Customer Excellence Lead will drive the transformation of sales force effectiveness by overseeing the global rollout of a new CRM system for medical care activities.
This role requires embedding best-in-class practices such as omnichannel HCP journey mapping, next-best-action frameworks, and territory alignment to optimize healthcare professional engagement.
Candidates will benefit from a comprehensive compensation package including a 13th month salary, bonus, profit-sharing, and up to 2 days of teleworking per week.
Matching Summary
Match Score: 75
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Pierre Fabre Group is seeking a Global Customer Excellence Lead to drive sales force transformation and optimize HCP engagement through a new CRM project. The ideal candidate will possess extensive experience in marketing and sales, particularly in leading transformation initiatives.
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Salary
13th month salary; Bonus and profit-sharing included; Employee stock ownership with matching contributions
Skills & Requirements
Must-have
Global CRM project management experience
Omnichannel HCP engagement strategies
Sales force effectiveness transformation
Cross-functional team leadership
Advanced customer segmentation expertise
Nice-to-have
Strong intercultural competence
Excellent presentation skills
Data-driven continuous improvement mindset
Experience with incentive compensation design
Key Requirements
Over 10 years of marketing, sales, or SFE experience
Higher education in science, pharmacy, or engineering plus business specialization
Proven track record leading international transformation projects
Experience managing CRM projects at a global level