Dispute Resolution Specialist - Banking And Finance
Australian Financial Complaints Authority
Sydney, Australia
On-site
Complaint handling processes
Alternative dispute resolution
Financial services industry experience
As a financial ombudsman, AFCA is a for-purpose organisation that provides a free service for individuals and small businesses, listening to and working with customers and their financial firms to find solutions to complaints
Job Summary
As a financial ombudsman, AFCA is a for-purpose organisation that provides a free service for individuals and small businesses, listening to and working with customers and their financial firms to find solutions to complaints.
Dispute Resolution Specialists handle complaints with various issues including disputed transactions, responsible lending, credit reporting, misleading conduct, financial hardship, and more.
AFCA offers a culture that values fairness, efficiency, and accessibility, with recognition as a 'BOSS Best Places to Work 2024' and 'Most Inclusive Workplace 2024'.
Matching Summary
As a financial ombudsman, AFCA is a for-purpose organisation that provides a free service for individuals and small businesses, listening to and working with customers and their financial firms to find solutions to complaints.
Skills & Requirements
Must-have
Complaint handling processes
Alternative dispute resolution
Financial services industry experience
Investigate and identify issues
Verbal and written communication skills
Draft written communication in Plain English
Organizational skills
Nice-to-have
Resolution mindset
Resilience and empathy
Willingness to have difficult conversations
Highly responsive approach
Work autonomously and as part of a team
Microsoft products proficiency
Key Requirements
Demonstrated understanding of complaint handling or alternative dispute resolution processes
Demonstrated experience in the financial services industry