Senior Product Marketing Manager

Intercom

London, United Kingdom
Competitive salary; equity in a fast-growing start...
On-site
5+ years in product marketing
B2b complex product experience
End-to-end product ownership
This role involves owning the positioning and messaging for Intercom's Helpdesk product while connecting it with the product team and close to customers

Job Summary

  • This role involves owning the positioning and messaging for Intercom's Helpdesk product while connecting it with the product team and close to customers.
  • The company offers competitive salary and equity in a fast-growing start-up along with unlimited access to Claude Code and best-in-class AI tools.
  • Intercom operates a hybrid working policy expecting employees to be in the office at least three days per week to foster connection and collaboration.

Matching Summary

This role involves owning the positioning and messaging for Intercom's Helpdesk product while connecting it with the product team and close to customers.

Salary

Competitive salary; Equity in a fast-growing start-up; Pension scheme match up to 4%

Skills & Requirements

Must-have

  • 5+ years in product marketing
  • B2B complex product experience
  • End-to-end product ownership
  • Crisp written communication skills
  • AI-first helpdesk narrative building

Nice-to-have

  • Customer retention or expansion motions
  • Fluency with AI tools in daily work
  • Systems thinking for messaging architecture
  • Experience in fast-moving startup environments
  • Ability to push back on vague claims

Key Requirements

  • 5+ years of product marketing experience
  • Track record in B2B complex products
  • Strong editorial judgment and writing precision

Work Rights

Not specified

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