As the public face of CommBank, the Retail Banking Services team delivers a seamless banking experience to more than 10 million personal and small business customers
Job Summary
As the public face of CommBank, the Retail Banking Services team delivers a seamless banking experience to more than 10 million personal and small business customers.
The Customer Banking Specialist will support customers with enquiries, account maintenance, credit product applications, and provide holistic financial solutions.
The role involves problem solving, championing processes and procedures, and driving a risk-adverse culture while positively impacting customers' financial wellbeing.
Matching Summary
As the public face of CommBank, the Retail Banking Services team delivers a seamless banking experience to more than 10 million personal and small business customers.
Skills & Requirements
Must-have
Exceptional Customer Service experience
Excellent communication skills
Ability to explain financial terms clearly
Problem solving and solution provision
Experience in busy retail environment
Knowledge of banking products and credit applications
Risk-adverse culture adherence
Nice-to-have
Genuine interest in financial wellbeing
Ability to conduct Financial Health Checks
Ability to educate on digital banking options
Integrity and customer-centric approach
Experience in Financial Services, Retail or Hospitality
Key Requirements
Proven customer service experience
Experience in Financial Services, Retail or Hospitality
Availability for predetermined roster
Ability to work in a commercial retail environment