Spécialiste Relations Clients - Référent(e) Documentaire (d/f/m)

Roche

Paris, France
Management of client relationships
Crm tool knowledge (salesforce)
Document control and sop management
The role involves managing client relationships and overseeing the performance of providers within the Master Data, orders, and claims scope

Job Summary

  • The role involves managing client relationships and overseeing the performance of providers within the Master Data, orders, and claims scope.
  • Candidates will act as a documentary reference responsible for updating Standard Operating Procedures (SOPs) and ensuring compliance during audits.
  • Roche fosters a culture of personal expression and open dialogue where every voice matters in delivering life-changing healthcare solutions.

Matching Summary

The role involves managing client relationships and overseeing the performance of providers within the Master Data, orders, and claims scope.

Skills & Requirements

Must-have

  • Management of client relationships
  • CRM tool knowledge (Salesforce)
  • Document control and SOP management
  • Supply chain service experience
  • Vendor performance management
  • KPI analysis and reporting

Nice-to-have

  • Strong problem-solving skills
  • Professional English proficiency
  • Experience with internal audits
  • Customer satisfaction focus
  • Continuous improvement mindset

Key Requirements

  • Higher education diploma level +2/+3
  • Specialization in customer relationship management
  • Prior experience in document management
  • Previous experience in Supply Chain or Customer Service
  • Vendor management experience preferred

Work Rights

Not specified

Tailored Resume

Cover Letter