Senior Technical Support Engineer- Industries- Government Cloud

Salesforce

Multiple Locations
$99,400 - $150,300 annually; not specified; not sp...
Salesforce industries cloud application
Enterprise-grade saas platforms
Internet technologies
This Support Engineer will be responsible for delivering world-class customer support to our Signature customers, driving operational excellence, and partnering closely with Product, Engineering, Success, and Sales to support complex, mission-critical customer environments

Job Summary

  • This Support Engineer will be responsible for delivering world-class customer support to our Signature customers, driving operational excellence, and partnering closely with Product, Engineering, Success, and Sales to support complex, mission-critical customer environments.
  • The role is a part of the Global Support organization that has responsibilities for assigned cases, maintaining a single-minded focus to ensure customers are especially satisfied with Salesforce’s suite of products by becoming a Salesforce Industries cloud application and platform authority.
  • Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program.

Matching Summary

This Support Engineer will be responsible for delivering world-class customer support to our Signature customers, driving operational excellence, and partnering closely with Product, Engineering, Success, and Sales to support complex, mission-critical customer environments.

Salary

$99,400 - $150,300 annually; Not specified; Not specified

Skills & Requirements

Must-have

  • Salesforce Industries cloud application
  • enterprise-grade SaaS platforms
  • Internet technologies
  • database concepts and data management
  • system logging tools
  • system monitoring

Nice-to-have

  • highly motivated, self-directed
  • passionate about bettering business
  • daring teammates
  • AI CRM
  • Agentforce

Key Requirements

  • Over 4+ years of prior experience
  • Experience with Salesforce and/or CRM applications
  • Experience with cloud-based technologies
  • U.S. citizen (U.S. born or naturalized)
  • Salesforce Certified Administrator
  • Salesforce Certified OmniStudio Developer
  • Platform App Builder 1
  • Platform Developer 1

Work Rights

Must be a U.S. citizen

Tailored Resume

Cover Letter