It Support Officer

RSL LifeCare

St Leonards, , Australia
Base: not specified; bonus/equity: not specified; ...
Hybrid
It service desk support
Active directory knowledge
Office 365 administration
RSL LifeCare provides compassionate care and services to veterans and seniors, supporting communities for over 100 years

Job Summary

  • RSL LifeCare provides compassionate care and services to veterans and seniors, supporting communities for over 100 years.
  • The IT Service Desk Officer will be the first point of contact for software and hardware support, ensuring efficient system operations and staff support.
  • Benefits include salary packaging up to $15,900 per year, staff discounts, leave loading, fitness passport, and a flexible hybrid work model.

Matching Summary

RSL LifeCare provides compassionate care and services to veterans and seniors, supporting communities for over 100 years.

Salary

Base: Not specified; Bonus/Equity: Not specified; Benefits: Salary packaging up to $15,900 per year, staff discounts, leave loading, fitness passport

Skills & Requirements

Must-have

  • IT service desk support
  • Active Directory knowledge
  • Office 365 administration
  • Help desk ticket management
  • ERP and SharePoint support
  • ITIL principles adherence

Nice-to-have

  • Customer-first communication skills
  • Collaborative team environment
  • Proactive problem solving
  • Experience with ITSM tools
  • Commitment to service excellence

Key Requirements

  • Diploma or Degree education
  • 2-3 years distributed help desk experience
  • Valid Police Check or NDIS check
  • Experience with ERP systems
  • Experience with ITSM tools
  • Mandatory clearances for aged care sector

Work Rights

Valid Police Check or NDIS check required

Tailored Resume

Cover Letter