Process Design Analyst

Manulife

Multiple Locations
Hybrid
Canada group benefits claims processing
Clients ii and v3 tool
Process mapping and procedures documentation
The Process Design Analyst will be collaborating with the Operational Excellence Team involves driving transformation and improvement to boost operational performance and make Manulife more accessible for business

Job Summary

  • The Process Design Analyst will be collaborating with the Operational Excellence Team involves driving transformation and improvement to boost operational performance and make Manulife more accessible for business.
  • You will be dedicated to supporting Canada Group Benefits Health & Dental Claims, specifically focusing on resolving processing challenges between C2 and V3.
  • We’ll empower you to learn and grow the career you want, providing on-the-job-training on process improvement and Agile and Six Sigma principles in a flexible environment.

Matching Summary

The Process Design Analyst will be collaborating with the Operational Excellence Team involves driving transformation and improvement to boost operational performance and make Manulife more accessible for business.

Skills & Requirements

Must-have

  • Canada Group Benefits Claims processing
  • Clients II and V3 tool
  • process mapping and procedures documentation
  • contact center/insurance operations business knowledge
  • analytical skills
  • work independently on multiple projects

Nice-to-have

  • Six Sigma or prior experience
  • understanding of the big picture
  • create and maintain strong relationships
  • excellent presentation, facilitation and communication skills
  • effectively prioritize and manage expectations
  • mastery of LEAN and Agile practices

Key Requirements

  • Relevant experience in process mapping
  • Insurance Operations business knowledge
  • Ability to work independently

Work Rights

Not specified

Tailored Resume

Cover Letter