Zendesk Platform Specialist

Freenow

Berlin, Germany
On-site
4+ years zendesk suite experience
Rest apis and webhooks architecture
Complex workflow design expertise
Freenow is seeking a Zendesk Platform Specialist to manage and optimize their Zendesk environment across multiple European locations. The ideal candidate should have extensive experience with Zendesk, a strong background in automation and integrations, and excellent communication skills

Job Summary

  • The role involves taking full ownership of the Zendesk instance including Support, Guide, Talk, Chat, and Explore to ensure a seamless experience.
  • Candidates will design advanced workflows and integrations using REST APIs and webhooks to connect Zendesk with tools like Jira, Slack, and Salesforce.
  • Benefits include flexible working arrangements, sabbatical policies, health insurance, and mobility credits.

Matching Summary

Match Score: 85

Freenow is seeking a Zendesk Platform Specialist to manage and optimize their Zendesk environment across multiple European locations. The ideal candidate should have extensive experience with Zendesk, a strong background in automation and integrations, and excellent communication skills.

Skills & Requirements

Must-have

  • 4+ years Zendesk Suite experience
  • REST APIs and webhooks architecture
  • Complex workflow design expertise
  • Technical project leadership skills
  • Stakeholder management capabilities

Nice-to-have

  • Liquid markup for dynamic content
  • Strong communication translation skills
  • Systematic problem-solving mindset
  • Clear technical documentation ability
  • Mentoring and best practices establishment

Key Requirements

  • 4+ years progressive Zendesk experience
  • Proven track record in large-scale technical projects
  • Expert-level problem-solving for complex challenges

Work Rights

Not specified

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