Técnico De Soporte (presencial En Monterrey)

DXC Technology UK

Monterrey, , Mexico
Hardware and software support
Troubleshooting printing systems
Mobile and handheld device support
As a field support representative, you will proactively work with end-users to resolve IT incidents and requests related to software and hardware

Job Summary

  • As a field support representative, you will proactively work with end-users to resolve IT incidents and requests related to software and hardware.
  • You will manage preventive and corrective troubleshooting for various systems including printing, mobile, hand-held devices, and laptops, providing support at hardware, software, and network levels.
  • Join a team that fosters a culture of learning, diversity, and inclusion, dedicated to strong ethics and corporate citizenship.

Matching Summary

As a field support representative, you will proactively work with end-users to resolve IT incidents and requests related to software and hardware.

Skills & Requirements

Must-have

  • Hardware and software support
  • Troubleshooting printing systems
  • Mobile and handheld device support
  • Laptop and desktop maintenance
  • Network basic skills
  • Customer satisfaction focus

Nice-to-have

  • Proactive problem identification
  • Active communication skills
  • Teamwork for incident resolution
  • Learning culture
  • Diversity and inclusion

Key Requirements

  • 3-5 years of IT industry experience
  • Experience with significant client accounts
  • Windows OS, MS Office 365
  • Thermal printer, handheld scanner skills
  • Basic network skills

Work Rights

Not specified

Tailored Resume

Cover Letter