Noc Manager, Axon 911

Axon Development Group

New York, United States
Base: $116,000 - $129,000 usd; bonus/equity: inclu...
On-site
3+ years noc engineer experience in saas
2+ years noc manager leadership experience
Hands-on troubleshooting in production environment
Axon 911 is seeking a Network Operations Center Manager to lead the team of NOC engineers and define key performance indicators for technical support excellence

Job Summary

  • Axon 911 is seeking a Network Operations Center Manager to lead the team of NOC engineers and define key performance indicators for technical support excellence.
  • The role requires hands-on expertise in resolving complex technical issues while maintaining infrastructure stability within a SaaS/Web production environment.
  • Candidates will benefit from competitive compensation including base pay between $116,000 and $129,000, along with comprehensive benefits like paid parental leave and wellness support.

Matching Summary

Axon 911 is seeking a Network Operations Center Manager to lead the team of NOC engineers and define key performance indicators for technical support excellence.

Salary

Base: $116,000 - $129,000 USD; Bonus/Equity: Included in total compensation package; Benefits: Competitive salary, 401k match, PTO, medical/dental/vision, wellness support

Skills & Requirements

Must-have

  • 3+ years NOC Engineer experience in SaaS
  • 2+ years NOC Manager leadership experience
  • Hands-on troubleshooting in Production environment
  • Advanced monitoring system design (Datadog, Grafana)
  • Critical incident management and escalation handling

Nice-to-have

  • Strategic mindset for operational efficiency
  • Cross-departmental collaboration skills
  • Customer-first ethos and transparency
  • Flexible hours for off-hours deployments

Key Requirements

  • Minimum 3 years as NOC Engineer in SaaS
  • At least 2 years as NOC Manager
  • Proficiency with monitoring platforms like Datadog or Kibana
  • Ability to work flexible hours for infrastructure needs

Work Rights

Not specified

Tailored Resume

Cover Letter