Cx Ai & Automation Lead

Remote

Remote
Remote
Ai agent deployment experience
Low-code workflow platforms (n8n, make)
Api and webhook integration skills
This role serves as a core technical and programme lead within CX Operations to build automation and AI capabilities that shape team operations at scale

Job Summary

  • This role serves as a core technical and programme lead within CX Operations to build automation and AI capabilities that shape team operations at scale.
  • The position requires a unique combination of technical confidence to build systems and programme management skills to run complex cross-functional work.
  • Automation and AI are central to maintaining quality and responsiveness as the company grows, empowering specialists by removing friction rather than replacing judgment.

Matching Summary

This role serves as a core technical and programme lead within CX Operations to build automation and AI capabilities that shape team operations at scale.

Skills & Requirements

Must-have

  • AI agent deployment experience
  • Low-code workflow platforms (n8n, Make)
  • API and webhook integration skills
  • Programme management capabilities
  • CX operational context knowledge
  • End-to-end technical ownership

Nice-to-have

  • Remote-first work environment experience
  • Fluent English communication
  • AI-assisted development tools proficiency
  • Strong documentation habits

Key Requirements

  • Manager of one mindset with self-direction
  • Hands-on experience in CX or support contexts
  • Ability to design for failure and human oversight

Work Rights

Not specified

Tailored Resume

Cover Letter