Data-driven performance analysis and experimentation
This role offers the opportunity to shape the future of loyalty at one of Australia's most loved brands by delivering meaningful customer experiences and commercial wins
Job Summary
This role offers the opportunity to shape the future of loyalty at one of Australia's most loved brands by delivering meaningful customer experiences and commercial wins.
You will drive strategy by leading end-to-end delivery of loyalty initiatives, using data and experiments to quantify uplift and guide scaling efforts.
The position includes access to over 100+ exclusive team member benefits, including a team discount, OnePass membership, and 12 weeks paid parental leave.
Matching Summary
This role offers the opportunity to shape the future of loyalty at one of Australia's most loved brands by delivering meaningful customer experiences and commercial wins.
Skills & Requirements
Must-have
5-7 years loyalty or customer strategy experience
End-to-end loyalty initiative delivery
Data-driven performance analysis and experimentation
Cross-functional team coordination with tech and marketing
Ability to translate insights into actionable recommendations
Nice-to-have
Adaptable in fast-paced environments
Strong relationship building skills
Team-first collaborative mindset
Experience with proof of concept testing
Passion for inspiring customer experiences
Key Requirements
5-7 years experience in loyalty or member-engagement roles
Proven project coordination or delivery experience
Comfort working with technology, operations, and digital teams
Work Rights
Must be age 15 or over; background checks required