Experience delivering service channel or digital change
Hands-on experience with aws configuration
Practical understanding of contact center and ivr
The role manages the implementation of strategic change initiatives to enhance the bank's operational efficiency and effectiveness
Job Summary
The role manages the implementation of strategic change initiatives to enhance the bank's operational efficiency and effectiveness.
You will take ownership of end-to-end delivery ensuring all change is effectively implemented, operationally ready, and safely embedded with minimal disruption.
This position combines hands-on change delivery with operational readiness and strong stakeholder management within the Payments Acceptance Transformation programme.
Matching Summary
The role manages the implementation of strategic change initiatives to enhance the bank's operational efficiency and effectiveness.
Salary
Not specified; Not specified; Not specified
Skills & Requirements
Must-have
Experience delivering service channel or digital change
Hands-on experience with AWS configuration
Practical understanding of contact center and IVR
Strong stakeholder management across Product Technology
Sound understanding of operational readiness risk controls
Nice-to-have
Experience in Payments Acquiring or financial services
Experience with customer journey design optimisation
Experience working in large matrixed organisations
Supporting continuous improvement using MI data
Knowledge of emerging AI-enabled capabilities
Key Requirements
Experience delivering service channel or digital change
Hands-on experience with AWS configuration
Understanding of operational readiness risk and controls
Confidence managing multiple stakeholders across teams
Clear confident communicator with pragmatic mindset