United Kingdom of Great Britain and Northern Ireland
On-site
Excellent customer service
Effective written & verbal communication
Multi-stream communication channels
Maximus is a global organisation providing health and employment services, with the Business Support Centre playing a pivotal role in supporting the wider MAXIMUS group in facilitating government contracts
Job Summary
Maximus is a global organisation providing health and employment services, with the Business Support Centre playing a pivotal role in supporting the wider MAXIMUS group in facilitating government contracts.
The role involves being the first point of contact for participants, assessing eligibility, informing them about programmes, and facilitating their participation through booking and case management.
Key responsibilities include handling inbound queries via phone, web chat, SMS, and email, processing documentation accurately, providing clear advice, and maintaining professional case management notes.
Matching Summary
Maximus is a global organisation providing health and employment services, with the Business Support Centre playing a pivotal role in supporting the wider MAXIMUS group in facilitating government contracts.
Skills & Requirements
Must-have
excellent customer service
effective written & verbal communication
multi-stream communication channels
logical problem solver
attention to detail
Microsoft Packages experience
Nice-to-have
passionate about service standards
open, enthusiastic and positive approach
build rapport with customers quickly
empathy in sensitive situations
flexibility to support the business
Key Requirements
Customer Service experience
Customer Service qualification (or working towards)