Team Lead - Analytics

Avaso Ltd

Mohali, India
On-site (shift-based as per business requirement)
Power bi dashboard development
Sql data extraction and manipulation
Advanced excel macros and automation
Avaso Ltd is seeking a Team Lead for their Global Support Centre in Mohali or Bengaluru, India. The role involves managing data analytics, driving improvements, and developing reporting tools, requiring strong experience in Power BI, SQL, and Excel

Job Summary

  • The Team Lead will manage a team of 8 to 15 Data Analysts to ensure data accuracy and drive operational efficiency through analytics and automation.
  • Key responsibilities include developing interactive Power BI dashboards, automating repetitive reporting tasks, and identifying trends to support business decision-making.
  • The role requires a minimum of 7 years of experience in service operations and strong proficiency in SQL, Power Query, and advanced Excel functions.

Matching Summary

Match Score: 85

Avaso Ltd is seeking a Team Lead for their Global Support Centre in Mohali or Bengaluru, India. The role involves managing data analytics, driving improvements, and developing reporting tools, requiring strong experience in Power BI, SQL, and Excel.

Skills & Requirements

Must-have

  • Power BI dashboard development
  • SQL data extraction and manipulation
  • Advanced Excel macros and automation
  • Team leadership of 8-15 analysts
  • ITIL service delivery framework knowledge

Nice-to-have

  • Basic understanding of AI/ML concepts
  • Strong stakeholder management skills
  • Experience with ServiceNow ITSM tools
  • Proactive root cause analysis abilities

Key Requirements

  • Bachelor's degree in Data Analytics or related field
  • Minimum 7+ years of service centre experience
  • Prior experience in data analytics or business intelligence
  • ITIL Foundation Certification (preferred)

Work Rights

Not specified

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