Customer Service Representative (6 Month Mtc)

Fidante

Sydney, NSW, Australia
Hybrid
Customer service experience
Phone and email communication
Rotating monthly shifts 8am–6pm
We’re hiring a Customer Service Representative to join our Contact Centre team in Sydney CBD with a hybrid work model

Job Summary

  • We’re hiring a Customer Service Representative to join our Contact Centre team in Sydney CBD with a hybrid work model.
  • This role offers exposure to a wide range of customer interactions and processes during a period of positive change and transformation.
  • Challenger is committed to fostering a safe, inclusive, and respectful workplace with flexible working to support work-life balance.

Matching Summary

We’re hiring a Customer Service Representative to join our Contact Centre team in Sydney CBD with a hybrid work model.

Skills & Requirements

Must-have

  • Customer service experience
  • Phone and email communication
  • Rotating monthly shifts 8am–6pm
  • Hybrid work arrangement
  • Attention to detail and accuracy
  • Ability to handle complex enquiries
  • Work in a regulated environment

Nice-to-have

  • Empathy and professionalism
  • Strong listening skills
  • Adaptability in fast-paced setting
  • Curiosity and humility
  • Confidence using multiple systems
  • Team-oriented mindset

Key Requirements

  • Previous customer service experience
  • Comfortable in structured call centre environment
  • Strong written and verbal communication skills
  • Ability to follow procedures and work across multiple systems
  • Max Term (Fixed Term) contract
  • Must be able to work rotating shifts

Work Rights

Not specified

Tailored Resume

Cover Letter