Customer Support And Reports & Analysis Units Supervisor

Dept of Health and Human Services

Wake County, NC, United States
Recruitment range: $55,592 - $60,000; salary range...
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Customer support unit operations
Reports and analysis unit operations
Child support program policies
** The North Carolina Department of Health and Human Services is seeking a Customer Support and Reports & Analysis Units Supervisor to oversee operations related to child support services. The ideal candidate will have relevant experience in child support programs, data management, and supervisory skills. **

Job Summary

  • Oversees the day-to-day operations of the Customer Support Unit and Reports & Analysis Unit for the North Carolina Child Support Program.
  • Manages subordinate work, develops staff, and provides input on long-range goals consistent with State and Federal regulations.
  • The State of North Carolina offers excellent comprehensive benefits including health insurance, retirement plans, and paid leave.

Matching Summary

Match Score: 75

** The North Carolina Department of Health and Human Services is seeking a Customer Support and Reports & Analysis Units Supervisor to oversee operations related to child support services. The ideal candidate will have relevant experience in child support programs, data management, and supervisory skills. **

Salary

Recruitment Range: $55,592 - $60,000; Salary Range: $52,592 - $92,036; Benefits: Comprehensive state benefits package

Skills & Requirements

Must-have

  • Customer support unit operations
  • Reports and analysis unit operations
  • Child support program policies
  • Federal and state regulations
  • Staff management and development

Nice-to-have

  • Experience with eChild Support website
  • Experience with ACTS system
  • Experience with CSDW data warehouse
  • Strong analytical thinking skills
  • Effective problem-solving abilities

Key Requirements

  • Bachelor's degree or equivalent combination of training and experience
  • Three years of related experience
  • Experience in Child Support Program preferred
  • Experience with Microsoft Office or similar software preferred
  • Demonstrated experience in supervision, decision making and problem solving preferred

Work Rights

Not specified

Tailored Resume

Cover Letter