Customer Service Representative

Old Town Animal Hospital

Us, CA, United States
Base: $18-$22ph depending on experience; bonus/equ...
Not specified
Answer calls and emails promptly
Schedule appointments based on availability
Update client and patient records accurately
Old Town Animal Hospital is seeking a Customer Service Representative to deliver exceptional client experiences and manage communications between clients and the veterinary team. The role requires strong communication skills, prior customer service experience, and the ability to thrive in a fast-paced environment

Job Summary

  • The Client Service Representative serves as the vital first and last point of contact to deliver an exceptional client experience.
  • Employees benefit from tailored development programs, mentorship, competitive pay, and comprehensive health and wellness resources.
  • The role requires managing appointments, triaging inquiries, and ensuring seamless communication between clients and the medical team.

Matching Summary

Match Score: 85

Old Town Animal Hospital is seeking a Customer Service Representative to deliver exceptional client experiences and manage communications between clients and the veterinary team. The role requires strong communication skills, prior customer service experience, and the ability to thrive in a fast-paced environment.

Salary

Base: $18-$22/hr depending on experience; Bonus/Equity: Performance bonuses available; Benefits: 401(k) matching, health/dental/vision, paid time off

Skills & Requirements

Must-have

  • Answer calls and emails promptly
  • Schedule appointments based on availability
  • Update client and patient records accurately
  • Process billing transactions and insurance claims
  • Maintain organized reception area

Nice-to-have

  • Prior customer service experience in veterinary setting
  • Strong empathy for emotional clients
  • Ability to handle multiple tasks efficiently
  • Promote current promotions and campaigns
  • Basic proficiency with scheduling software

Key Requirements

  • High school diploma or equivalent work experience required
  • Excellent communication skills
  • Strong organizational skills
  • Basic proficiency with technology and scheduling software

Work Rights

Not specified

Tailored Resume

Cover Letter