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Acquire.ai is seeking an L2 Technical Administrator to provide frontline technical support and assist with IT infrastructure management. The role involves troubleshooting, ticket management, and vendor liaison, all performed in a fully remote setting.
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Job Summary
The Technical Administrator serves as the first line of defense by answering calls, initiating tickets, and providing administrative support to technical teams.
Responsibilities include managing support inboxes, reviewing Zabbix and Ironscales logs daily, and coordinating with vendors for equipment maintenance and repairs.
The role requires a team player who can troubleshoot Windows and MAC devices while maintaining strict adherence to global IT security policies.
Matching Summary
Match Score: 75
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Acquire.ai is seeking an L2 Technical Administrator to provide frontline technical support and assist with IT infrastructure management. The role involves troubleshooting, ticket management, and vendor liaison, all performed in a fully remote setting.
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Skills & Requirements
Must-have
Level 2 IT Technical Administrator experience
Windows and MAC device troubleshooting
VoIP and printer/scanner support
Ticketing system management and logging
Vendor liaison and communication skills
Nice-to-have
Strong sense of urgency and attention to detail
Professional warm-natured client interaction style
Ability to de-escalate complex situations
Fast-paced environment adaptability
Systematic troubleshooting approach
Key Requirements
2+ years of Help desk administrator experience
Working towards or holding technical certifications
Reliable internet and power connection for US market