Customer Success Specialist – Otc

Shell

India
Hybrid
Order management and delivery tracking
Dispute resolution and root cause analysis
Proficient in hindi and english language
Shell is seeking a Customer Success Specialist based in India to manage customer inquiries and orders, focusing on enhancing customer experience across various sectors. The ideal candidate should have a passion for customer service, possess a Bachelor's degree, and be fluent in both Hindi and English

Job Summary

  • This role involves servicing all customer tiers including Key Accounts and Platinum Customers with a primary focus on managing inbound communications.
  • Candidates will manage end-to-end dispute processes, handle credit enquiries, and support the uptake of online services for existing customers.
  • The position offers opportunities to work at the forefront of technology trends while contributing to Shell's global energy transition strategy.

Matching Summary

Match Score: 85

Shell is seeking a Customer Success Specialist based in India to manage customer inquiries and orders, focusing on enhancing customer experience across various sectors. The ideal candidate should have a passion for customer service, possess a Bachelor's degree, and be fluent in both Hindi and English.

Skills & Requirements

Must-have

  • Order management and delivery tracking
  • Dispute resolution and root cause analysis
  • Proficient in Hindi and English language

Nice-to-have

  • Passion for customer experience
  • Continuous improvement culture
  • Strong relationship building skills

Key Requirements

  • 2 years of working experience
  • Bachelor's Degree or equivalent
  • Mandatory proficiency in Hindi and English

Work Rights

Not specified

Tailored Resume

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