Complaints And Disputes Officer, Italy

AIG

Italy
**
Dispute resolution experience
Insurance industry experience
Italian and english communication
** AIG is seeking a Complaints and Disputes Officer in Italy to manage and resolve disputes while ensuring compliance with local regulations. The role emphasizes strong communication, dispute resolution skills, and the ability to analyze data to improve processes. **

Job Summary

  • You will be responsible for managing the dispute resolution processes in Italy, as well as drawing insights from the cases to identify lessons learnt and to make sure we continue to listen, act and learn.
  • Engage directly with local regulator (IVASS) to manage ombudsman complaints through resolution.
  • At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office.

Matching Summary

Match Score: 75

** AIG is seeking a Complaints and Disputes Officer in Italy to manage and resolve disputes while ensuring compliance with local regulations. The role emphasizes strong communication, dispute resolution skills, and the ability to analyze data to improve processes. **

Skills & Requirements

Must-have

  • Dispute resolution experience
  • Insurance industry experience
  • Italian and English communication
  • Regulatory compliance
  • Root cause analysis

Nice-to-have

  • Process improvement focus
  • Customer relationship building
  • Team collaboration valued
  • Risk-aware decision making

Key Requirements

  • Strong dispute resolution experience
  • Understanding of insurance products
  • Italian and English language proficiency
  • Working understanding of Italian complaint handling regulations
  • Computer/multiple systems literacy

Work Rights

Not specified

Tailored Resume

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