Life Insurance Customer Support Adviser

Vitality Corporate Services Ltd

All Locations, United Kingdom
Base: £28,978; bonus: up to £300pmnth performance-...
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Empathy for vulnerable customers
Attention to detail in data recording
Strong written communication skills
** Vitality Corporate Services Ltd is seeking a Life Insurance Customer Support Adviser to provide exceptional service to customers navigating life insurance claims. The role emphasizes empathy, attention to detail, and proactive problem-solving, offering a hybrid working model and competitive benefits. **

Job Summary

  • The role involves supporting customers throughout the life insurance claims process while ensuring accurate information collection and timely assessment.
  • Employees will handle emotionally challenging conversations requiring empathy, patience, and understanding while administering unemployment claims and reporting statistics.
  • The company offers a competitive starting salary of £28,978, a performance-based bonus up to £300 monthly, and a pension matching up to 6%.

Matching Summary

Match Score: 75

** Vitality Corporate Services Ltd is seeking a Life Insurance Customer Support Adviser to provide exceptional service to customers navigating life insurance claims. The role emphasizes empathy, attention to detail, and proactive problem-solving, offering a hybrid working model and competitive benefits. **

Salary

Base: £28,978; Bonus: Up to £300/month performance-based; Benefits: 25 days holiday plus bank holidays, pension match up to 6%, life assurance 4x salary

Skills & Requirements

Must-have

  • Empathy for vulnerable customers
  • Attention to detail in data recording
  • Strong written communication skills
  • Multi-system computer literacy
  • Resilience during emotional conversations

Nice-to-have

  • Proactive problem-solving attitude
  • Experience with life insurance industry
  • Ability to build rapport quickly
  • Willingness to embrace change
  • Drive to work hard on tough days

Key Requirements

  • Good computer literacy skills
  • Strong written communication abilities
  • Insurance industry background preferred

Work Rights

Not specified

Tailored Resume

Cover Letter