Manage a team and provide direct support to delivery teams and their clients, offering operational support across the client lifecycle
Job Summary
Manage a team and provide direct support to delivery teams and their clients, offering operational support across the client lifecycle.
Establish and run DGS Philippines operational governance, acting as the primary point of coordination between local leadership and the global DGS network.
Lead productivity and efficiency initiatives, including AI-enabled process improvements, and coordinate audits and compliance activities.
Matching Summary
Manage a team and provide direct support to delivery teams and their clients, offering operational support across the client lifecycle.
Skills & Requirements
Must-have
DGS Philippines operational governance
end-to-end operational data model
AI-enabled process improvements
MS 365 ecosystem proficiency
strong written communication skills
Nice-to-have
BPO or GCC operations experience
built operational frameworks from scratch
exposure to audit and compliance coordination
Key Requirements
5+ years in delivery operations, PMO, service delivery management, or operational governance