Carbravo Consultation Center Supervisor West - Global Ops Coe

General Motors

Manila, Philippines
Hybrid
7-12 years experience in customer service or business relations
Lead a team of approximately 10 individuals
Develop carbravo process acumen and knowledge
The role involves leading the SSM Global Ops CoE - CarBravo Remote Field Force to drive world-class delivery and customer support

Job Summary

  • The role involves leading the SSM Global Ops CoE - CarBravo Remote Field Force to drive world-class delivery and customer support.
  • Candidates will serve as Subject Matter Experts to socialize CarBravo program features and establish metrics for dealer performance monitoring.
  • The position requires hybrid work on night shifts from Tuesday to Saturday at the GM Philippines office.

Matching Summary

The role involves leading the SSM Global Ops CoE - CarBravo Remote Field Force to drive world-class delivery and customer support.

Skills & Requirements

Must-have

  • 7-12 years experience in customer service or business relations
  • Lead a team of approximately 10 individuals
  • Develop CarBravo process acumen and knowledge
  • Execute strategy improving dealer engagement
  • Monitor metrics for timeliness and quality of response

Nice-to-have

  • Start-up creativity with structured innovation approach
  • Experience with RPA, LEAN, OPEX methodologies
  • Effective executive communication skills
  • Ability to work cross-functionally in inclusive manner
  • Challenges conventional boundaries for new opportunities

Key Requirements

  • 7-12 years related industry experience
  • Degree in Business, Marketing or Equivalent
  • Proven operations and people leadership experience
  • No immigration sponsorship provided by GM

Work Rights

Must have valid work authorization for Philippines; no sponsorship provided

Tailored Resume

Cover Letter